Frequent Questions
SHIPPING TIME FRAMES: Please review each product for its shipping time frames. Please note that business days are applied. Business days do not include Saturday or Sunday. This also includes Holiday's.
E-MAIL STATUS: Please be advised we do not respond to status requests. If you have not received your order yet or have not heard from us regarding your arcade, we have not lost your order and we have not begun your order yet. We thank everyone for keeping us busy and we are a one man show building all products from scratch.
* Please refer to the products description for the time frame to ship. Any emails related to the status of external drives will not be responded too.
* Please note that orders will not ship before the expected time frame. IE: 15 business days means it will take 15 business days to ship. If your order is not shipped by the 15th business day, this means the bulk shipment of blank drives to complete your order was delayed in shipping but will ship as soon as received.
* If you did not receive a tracking number or email from us/shopify then your order did not ship yet.
* Will you receive a tracking number? YES! All orders have tracking numbers.
* If an e-mail is received that only says "Where's my order" with no further context. Your e-mail will not be responded too. Please be kind and courteous in your communication.
DELAYS: Please be aware that unexpected delay's can happen. Bulk orders of drives can take too long to be received to begin the customers order.
Unexpected delays to build orders which causes all orders after to become delayed also.
ARCADE STATUS UPDATE: All customers are contacted when the order is ready to begin. If you have not heard from us yet, we have not started your order. Quality over speed. Please continue to be patient.
DID WE FORGET ABOUT YOUR ORDER: No. Please see above.
PAYMENTS: All orders are placed through this website for payment and tracking purposes. We do not accept wire transfers, cashapp, venmo, or zelle.
REFUNDS: Please be advised there are no refunds. All orders are made to order and the finances from each order are used to purchase your materials needed to complete the order.
CHARGEBACKS: Please be advised you are agreeing to the terms and conditions when placing an order. Part of the T&C is you are agreeing not to place a chargeback. All Orders are final. Any chargebacks placed will be disputed and the order will be placed at the bottom of the list until the chargeback is removed or decided. Please be advised, a chargeback will cause your orders time frame to be reset.